I've made an order, now what?
Once you place an order, you will receive either an email confirmation or text confirmation depending on what you selected at checkout, containing your order number. Once your order has shipped, you will receive tracking information through the same method you had received your order confirmation from.
Can I change an order after it has been placed?
Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order. There is a mandatory check box before checkout that will have you agree to these terms prior to placing your order.
What’s your return & exchange policy?
Returns and exchanges are not accepted due to limited inventory. If there is an issue with your order, please make sure to email firstname.lastname@example.org so we can do our best to help you!
Do you ship internationally?
Yes, we have worldwide shipping! But please be aware that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.
How much is shipping?
Shipping is calculated at checkout! It all depends on what items you want to order, and where you are ordering from.
I can’t find my order confirmation!?
Please check your spam or promotions tab of your email! Nine times out of ten customers are finding it there unless you chose to have a text order confirmation.
Why did I only receive a part of my order?
It is very normal/common for parts of orders to be shipped separately. Do not worry, your other items will just be shipped to you soon!
I think my order might be lost in the mail!
If you are trying to track your order and you notice that it is not moving or marked as delivered when you know it hasn’t been, you may file a claim with USPS. Or any other postal service that was used. You can use this link to file a claim with USPS: https://www.usps.com/help/claims.htm
Who can I contact about my order?
For any other questions regarding your order, please email email@example.com and don't forget to include your order number! You can expect a response to your email within 4 business days. Please refrain from sending multiple emails. *Note that direct messages on social media are not monitored and will not be answered regarding orders*
Thank you for all your support!
- Soph :)